Contact information

Contact Us

Last updated: May 30, 2026
We’re here to help you keep your home clean and your pets happy! At furclearpets.com, we value every customer and are dedicated to providing professional support for all our pet cleaning products and accessories. Whether you have a question about product specifications, need help with order tracking, want to learn more about our pet-safe cleaning solutions, or need after-sales assistance, our team is ready to assist.

Get In Touch

  • Operator: FurClear Pets
  • Email: support@furclearpets.com

    We aim to respond to all inquiries within 24 hours on business days.
  • Phone: +1 (215) 896-2673
  • Business Address: 37 Bennett Rd, Rochester, Massachusetts 02770, United States

Business Hours

Our customer support team operates from Rochester, Massachusetts, during the following hours (Eastern Time / ET):
  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday – Sunday: Closed
All inquiries received on weekends or US federal public holidays will be prioritized and responded to on the next business day.

Quick Help

  • Order Tracking: Please include your order number in your email for faster service and status updates.
  • Shipping: We offer free standard shipping on all pet cleaning products across the contiguous United States.
  • Returns: For return instructions, please review our 14-day Return & Refund Policy page or contact our support team directly.
  • Secure Payment: All transactions are securely processed in US Dollars (USD) via Shopify Payments with industry-standard encryption.
Contact Information
  • Operator: FurClear Pets
  • Email: support@furclearpets.com
  • Address: 37 Bennett Rd, Rochester, Massachusetts 02770, United States
  • Phone: +1 (215) 896-2673